At IMO we want you to have the best experience possible with your mobile device. If on the rare occasion you think you may have a problem we want to make the process of getting it resolved as quick and painless as possible, as we recognise that your mobile phone is an integral part of your life.
You can download your specific device user manual here which may help resolve your problem.
If you’re a new smartphone user, here’s the IMO S Beginners’ User Guide to bring you up to speed with your IMO S smartphone:
If you still have a problem please follow the instructions below and we will have you back up and running in no time at all.
If you purchased your mobile device from Virgin click here
If you purchased your mobile device from any other retailers, please contact them directly for your IMO support.
Please click here for details of your IMO warranty.