My phone won't turn on. What do I do?
Hold down the power button continuously for at least 10 seconds.
Check battery is correctly installed. Remove the back cover and battery, and reinstall.
Check whether the battery is exhausted, and check all connections both on your device and wall socket.
My sim card isn't being recognised by my phone.
Remove the sim card from your phone and wipe the metal contact points on the sim card with a soft cloth.
Reinsert the sim card back into your phone and proceed to power up your phone.
The call quality on my phone is poor. How do I improve this?
Firstly, check if the volume controls on your phone need adjusting.
In certain conditions, reception can be affected e.g in a high rise building, in a basement. Make sure that you are using your mobile phone in a good reception area prior to use.
I am having issues with people trying to call me. What could be causing this?
Make sure your mobile device is switched on and connected to your chosen network provider.
I cannot make a call using my mobile phone. Why is this?
Firstly, check that you mobile phone balance is in credit.
Make sure that you are in a good reception area to make the call.
Try multiple calls to different numbers. The problem may be with the device of the person you are trying to contact.
Your IMO mobile device is guaranteed for a period of 24 months from the date of purchase. Your warranty period begins from the date you purchased your device. Any product parts or other equipment that is replaced will become the sole property of Verve Connect Ltd. In repairing or replacing the product, Verve Connect may use new or refurbished parts or components, or parts and components which are similar in specification and functionality.
If your device fails under normal conditions of use, you will need to visit our website support page and follow the simple instructions to get your device repaired or replaced.
Remember to save any data contained on your device so that it is not lost whilst your phone is being repaired or replaced. Verve Connect will not be held liable for loss of any content following a repair or replacement of your device.
For details of your IMO 2 year warranty, please click here.
To check whether your warranty is valid, you’ll need to contact the company you brought the device from and enter your device IMEI code.
To find the IMEI code on your phone, go to Settings > About Phone > Status > IMEI Information. If your phone has two IMEI-codes, please provide IMEI1.
At IMO we want you to have the best experience possible with your mobile device. If on the rare occasion you think you may have a problem we want to make the process of getting it resolved as quick and painless as possible, as we recognise that your mobile phone is an integral part of your life.